FAQs
Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We ship by Canada post, DHL, FedEx, agreed shipping method with any of our vendors or through our affiliate partners.
Do You Ship Internationally?
Yes we ship internationally. Please contact us for support if you encounter any issue with regards to making your order.
How Long Will It Take To Get My Package?
Depending on the shipping option selected and shipping address location, we estimate within 2 to 7 days – This does not apply to international shipments.
PAYMENT
What Payment Methods Are Accepted?
We accept all credit cards, Apple pay through Square secure payment system and PayPal.
Is Buying On-Line Safe?
Our systems are totally secure, with several layers of encryption. Be rest assured your in a completely secure environment. Our payment partners Square and PayPal have been chosen for their top notch security in the payment systems industry.
Order & Retunrs
How do I place an Order?
Select any item you like, add it to cart. Repeat the process with other products you want to buy and click checkout. At checkout, provide your address and payment details and click place order. For affiliate partner products you will be securely re-directed to make payment on partner website.
How Can I Cancel Or Change My Order?
To cancel an order, log into your account and navigate to your order list. Select particular order you want to cancel and click cancel order. Please note that this is only applicable to orders that have not been packed for shipment.
Do I need an account to place an order?
No, you don’t need an account to place an order. Although, opening an account provide added benefits of tracking your order, order listings, wishlist’s, compare product and much more….
How Do I Track My Order?
Log into your account, navigate to my order lists and click track order. You can also track your order by following the link provided in the confirmation e-mail sent to you when your order shipped.
How Can I Return a Product?
Except for certain beauty and body products, customers have a 30 day period to return products they are dissatisfied with.
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